Booking Terms & Conditions

We strongly advise you to take out comprehensive travel insurance so if you need to cancel your holiday for any reason your costs will be covered. J&J McConchie Ltd is not liable for any loss that you may incur due to your cancellation or by guests failure to attend their booking.

The lead booker must be 18+ and is responsible for the named guests in their group.

• A 30% non refundable deposit is required at the time of booking.
• Your balance is due 8 weeks (56 days) prior to the commencement of your holiday.
• When a booking is due to commence less than 8 weeks (56 days) from the booking date full payment will be required at the time of booking.
• Failure to pay the balance payment by the specified date will result in your booking being cancelled.  We will always attempt to contact you by email and telephone before cancelling your booking.  If we fail to receive a response and payment completion then your booking will be cancelled.

• If a cancellation is made more than 8 weeks (56 days) prior to your arrival date we will not require the balance payment due. In this instance your deposit is non refundable and non transferable.
• If a balance payment has been made and we receive a cancellation less than 56 days prior to arrival no refund will be given.
• At all times your deposit is non refundable and non transferable.
• Cancellations must be notified to us by telephone and then confirmed in writing.
• Your booking will only be cancelled by J&J McConchie Ltd in exceptional circumstances that are beyond our control.  If your booking cannot go ahead if possible we will offer you an alternative property or we will issue a full refund.

• J&J McConchie Ltd is not responsible for accidents, damage or losses during your stay.
• The lead booker is responsible for any damage caused by you or your group during your stay.
• You must not re let or sublet the property, even free of charge.

• The property must be used only for a holiday stay.
• No parties unless agreed in writing.
• You must not exceed the property occupancy.
• You are responsible for keeping the property clean and tidy.
• We request you use utilities (electricity, heating, gas etc) reasonably.
• All inventory (kitchen items, bedding & towels etc) must remain in the property and not be taken to other properties at Mossyard.
• Smoking is not permitted in any of our properties or communal areas.
•  Children under the age of 18 must be supervised by parents/guardians at all times.

• Dogs are only allowed by arrangement prior to your arrival. You will be charged £35.00 per dog per week (max 2 per property).
• Dogs must not go on the furniture or beds and must not be left unattended at any time.
• You are responsible for cleaning up any mess left by your dog in the grounds of your property and all areas of Mossyard.
• Unauthorised dogs can lead to a booking cancellation.

• Properties are available from 4pm onwards on your day of arrival and must be vacated no later than 10am on your day of departure.
• Please advise if arrival is expected to be late evening or delayed.
• We request notification if you are vacating the property earlier than the booked departure day.
• Late departure may incur a fee as it affects our ability to clean and prepare the property for incoming guests.
• We ask that prior to departure your property is left in a clean and orderly manner.  Please ensure left over food is cleared, beds are stripped and all kitchen items are washed and returned to where they were found on arrival. We reserve the right to make a charge to cover additional cleaning costs if guests leave the property in an unacceptable condition.

There is a charge of £65.00 per week for Electric Vehicle charging (13 amp).  Unauthorised charging will result in a fee.

• In making a booking with J&J McConchie Ltd you accept responsibility for any damage, breakage or theft caused by you or any member of your party and as result agree to recompense us in full for any loss or charge that we may incur as a result.
• We ask that you treat the property with due care so that other guests are not affected following your stay.  In the event that you cause damage in your accommodation please report it immediately so that we can take appropriate action.
• If you have any breakages during your stay please advise us prior to departure.
• All properties are inspected on departure and you will be charged for any loss or damage found.

If you encounter any problems during your stay please report them immediately and we will endeavour to resolve matters for you.  Any complaints reported after the completion of the holiday may not be considered.

• We reserve the right to enter the property at any time to undertake essential maintenance or for inspection purposes.
• We can refuse entry or terminate your stay if property rules are broken.
• We will not be responsible for any temporary defect or malfunction of any equipment, machinery or appliance in the property and we will endeavour to fix such defects or malfunctions as soon as possible.
• Please consider other guests at Mossyard.  We will not tolerate unacceptable behaviour that disturbs others. In the event of unacceptable behaviour we reserve the right to terminate your stay without a refund.